Shipping policy

At Maikeru Studio, we are committed to providing you with a seamless shopping experience and ensuring that your metal wall art arrives safely and promptly. Below is our shipping policy, outlining the details of our shipping process.

 

1. Processing Time

  • Order Processing: All orders are processed within 2-5 business days after they are placed. This includes quality checks, secure packaging and final preparation before dispatch.
  • Custom Orders: For custom or personalised pieces, please allow an additional 5-9 business days for production.

 

2. Shipping Time

 

  • US Continental Shipping: We offer tracked shipping across the USA. Delivery times typically range from 5-11 business days after your order has been processed.

 

3. Shipping Rates

 

  • Domestic Rates: Shipping charges are calculated at checkout based on the size, weight, and destination of the order.

 

4. Free Shipping

 

  • Free Tracked Shipping: We offer free tracked shipping on all orders within the continental United States. No minimum spend required.

 

5. Packaging

 

  • Our metal wall art is packaged with care to ensure it arrives in perfect condition. We use protective wrapping, cushioning and durable packaging to prevent damage during transit.

 

6. Tracking Your Order

 

  • Once your order has been shipped, you will receive a conformation email with a tracking number.
  • You can track your package anytime by using the link in your email or by visiting: 👉 Track Your Order
  •  Please allow 24-48 hours for tracking to be updated after shipping.

 

7. Shipping Delays

 

  • While we strive to meet all shipping timelines, certain circumstances beyond our control ( such as seasonal or holiday surges, weather conditions, custom delays, carrier backlogs or postal strikes ) may cause delays. In such cases, we will keep you informed and do our best to resolve any issues quickly.

 

8. Damaged or Lost Packages

 

  • Damaged Goods: If your item arrives damaged, contact us at info@maikerustudio.store within 48 hours. we'll provide a replacement or refund.
  • Lost Packages: If your order has not arrived within the expected timeframe, contact us and we'll work to locate it or issue a replacement.

 

 

10. Changes to This policy

 

  • We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will apply to any future orders placed.
  • If you have any questions or need further assistance regarding your order please feel free to contact our customer service team at info@maikerustudio.store

 

Thank you for shopping with MAIKERU STUDIO - proudly delivering American-inspired metal wall art with pride.

Maikeru Studio is a UK-based business founded by a former British Paratrooper. All products are professionally manufactured and fulfilled within the United States to ensure fast domestic shipping for our U.S. customers.